Your guests trust you with their data. Make sure that trust is warranted.
Hotels and travel operators handle payment card data, passport information, and guest profiles at scale. PCI-DSS, GDPR, and NIS2 all apply — and hospitality has one of the worst breach track records of any sector. Property management systems are heavily targeted. Booking channel integrations create data flows that are difficult to monitor. And a compromised system affects not just your data, but your guests' safety and your brand.
Where hospitality businesses are most exposed.
- 01
Guest payment and card data
Hotels process card transactions continuously. PCI-DSS compliance is not optional, and a breach carries card scheme fines, regulatory penalties under GDPR, and reputational damage that is difficult to recover from. Forensic investigation and notification costs alone can exceed six figures for a mid-sized property.
- 02
Property management systems
PMS platforms hold complete guest profiles: names, passport data, stay history, card details, and loyalty programme data. They are consistently targeted and often run on legacy infrastructure with poor patch cadence, default credentials, or inadequate network isolation.
- 03
IoT and in-room technology
Smart room controls, connected entertainment systems, and electronic keycard infrastructure introduce attack surfaces that sit outside traditional IT security perimeters. Vulnerabilities in in-room technology can provide pivot points into operational and administrative networks.
- 04
Third-party booking channels
OTA integrations, GDS connections, and booking engine APIs create data flows that are difficult to monitor and consistently exploited for credential stuffing, account takeover, and guest data harvesting. Third-party risk in hospitality is structural, not incidental.
Security built for hospitality operations.
PCI-DSS compliance
Scoping, gap assessment, remediation planning, and audit preparation for hospitality card data environments — including point-of-sale systems, booking engines, and payment gateways.
GDPR for guest data
Data mapping across PMS, loyalty platforms, and booking channels; retention policy design; lawful basis documentation; and breach response planning under GDPR Article 33 notification requirements.
PMS security review
Configuration assessment, privileged access controls, patch management review, and network isolation verification for property management systems and their integrations.
Network segmentation
Architectural separation of guest Wi-Fi, operational systems, and administrative networks — preventing lateral movement from compromised guest-facing systems into payment or management infrastructure.
24/7 SOC monitoring
Continuous monitoring across property and cloud environments with detection logic tuned for hospitality-specific patterns: credential stuffing, anomalous PMS access, and payment system anomalies.
Staff security training
Role-specific awareness training for front desk, reservations, and management — covering social engineering, phishing, and the handling of guest data under GDPR obligations.
Plans
Guest-data and payment security. Three levels.
From essential protection to a managed program across every property — scoped to your size, risk, and PCI-DSS / GDPR obligations.
SMB
Growing teams putting their first security program in place.
Monitoring & detection
Business-hours alerting, monthly review
Penetration testing
Annual external penetration test
Compliance & regulation
GDPR & NIS2 readiness assessment
Phishing simulations
Quarterly phishing simulation
Security awareness training
Security awareness e-learning
Technical support & hardening
Email support, best-effort SLA
Incident & breach response
Available as on-demand add-on
Corporate
Most chosenEstablished companies with active compliance obligations.
Monitoring & detection
24/7 SOC, real-time alerting
Penetration testing
Recurring internal & external testing
Compliance & regulation
PCI-DSS v4.0 & GDPR implementation
Phishing simulations
Monthly campaigns tuned for high-turnover staff
Security awareness training
Role-based training with phishing follow-ups
Technical support & hardening
Named contact, business-hours SLA
Incident & breach response
Response playbooks & guided remediation
Enterprise
Regulated and critical-infrastructure organisations.
Monitoring & detection
Dedicated 24/7 SOC, custom detections & threat hunting
Penetration testing
Continuous testing plus red-team exercises
Compliance & regulation
PCI-DSS v4.0, GDPR & multi-property governance — end-to-end
Phishing simulations
Continuous social-engineering program (email, SMS, voice)
Security awareness training
Tailored tracks incl. executive & developer programs
Technical support & hardening
Dedicated team, 24/7 priority SLA
Incident & breach response
Breach-response retainer, on-call IR team
Common questions
What hotel and resort operators ask us.
- What is hotel cybersecurity?
- Hotel cybersecurity covers the technical and organisational measures that protect property management systems (PMS), guest payment data, booking channels and the operational networks a hotel depends on, from door locks to point of sale.
- Are hotels required to comply with PCI-DSS?
- Yes. Any hotel that processes, stores, or transmits payment card data is required to comply with PCI-DSS. Non-compliance can result in card scheme fines, loss of the right to accept card payments, and additional penalties under GDPR if the breach exposes personal guest data.
- What are the main cybersecurity risks for hotels?
- The main cybersecurity risks for hotels are: (1) breaches of the property management system (PMS) exposing passport and card data; (2) credential stuffing and account takeover attacks via OTAs and booking engines; (3) vulnerabilities in IoT and in-room technology; and (4) phishing attacks targeting front-desk staff.
- Does NIS2 apply to hotels?
- NIS2 may apply to hotel chains and travel operators classified as important entities within the digital services sector, or those exceeding 50 employees or €10 million in turnover. Additionally, hotels processing payment data are subject to PCI-DSS, and those handling EU citizens' personal data are subject to GDPR.